Can't login (no entry icon appears over "Log In" button)

Our website uses Google's reCAPTCHA to prevent scripted brute attempts to access accounts.

This is displayed as an "I'm not a robot" check box above the "Log In" button on the login page and above the "Request" button on the password reset page:



You cannot click the "Log In" or "Request" buttons until you've ticked the "I'm not a robot" check box and completed any puzzle that then appears.

If you don't see the "I'm not a robot" check box, check connections to Google aren't blocked (as is the case from China where you will need to use a VPN to get around this) and that you don't have any ad-blockers installed and active in your web browser which may interfere.

If the problem persists after you've consider the above suggestions, try in another web browser:

If you DO see and have ticked the "I'm not a robot" check box but still can't click the "Login" button - are you using Firefox browser with KeePass and the KeeFox Firefox add-in?  If so, don't use the KeeFox add-in to auto-complete the email address and password as the data entered isn't seen by the page so the "Login" button remains unavailable as though you hadn't entered this data.

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request