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Can't login (no entry icon appears over "Log In" button)

Our website uses Google's reCAPTCHA to prevent scripted brute attempts to access accounts.

This is displayed as an "I'm not a robot" check box above the "Log In" button on the login page and above the "Request" button on the password reset page:

BundleStars_Login_50_.png

Bundlestars_Password_Reset_50_.png

You cannot click the "Log In" or "Request" buttons until you've ticked the "I'm not a robot" check box and completed any puzzle that then appears.

If you don't see the "I'm not a robot" check box, check connections to Google aren't blocked (as is the case from China where you will need to use a VPN to get around this) and that you don't have any ad-blockers installed and active in your web browser which may interfere.

If the problem persists after you've consider the above suggestions, try in another web browser:

If you DO see and have ticked the "I'm not a robot" check box but still can't click the "Login" button - are you using Firefox browser with KeePass and the KeeFox Firefox add-in?  If so, don't use the KeeFox add-in to auto-complete the email address and password as the data entered isn't seen by the page so the "Login" button remains unavailable as though you hadn't entered this data.

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