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I haven't received my keys in an email! What do I do?

BundleStars provided access to your keys from your customer account area. 

You can link to your keys from your order confirmation email or by logging into your account at https://www.bundlestars.com/en/login

If you can't find your email then please check your Spam or Junk folder.  

Sometimes our email provider experiences a delay of a few minutes.


I've waited, now what?

When you completed the order, were you informed about Manual Authorisation?    If so then the order might still be in it's approval stage. 

Please view this page for more information about Manual Authorisation.


Wrong email address?


If the order completed correctly then we will need to investigate a little further.  When you paid you should have an email with your payment reference number on it. 

Open a support ticket and tell us this reference number.  Use the link in the top right of this screen to open a support ticket.

 

 

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