If you receive the error: "There has been a problem with your account. Please get in contact with our support team by emailing firstname.lastname@example.org for more information." then our fraud system has detected a problem with your account.
We can normally fix this problem very quickly and can often occur under the following circumstances:
- Using the TOR network, an anonymous proxy, or other identity hiding software.
- Having multiple accounts from the same IP address.
- Strange ordering patterns.
There are other reasons for this error too and we ask that you contact us to resolve the problem.