Orders & Payments
If your struggling to order from our site, please find our frequent questions below.
- ★ 9999: UNKNOWN_SERVER_ERROR when paying from China
- ★ Do I have a time limit for redeeming a key?
- Can I get a refund on my pre-purchased/pre-ordered game key?
- How do I delete store credit/debit card details?
- Why doesn't my Easter promo discount voucher work
- How do I use my personal discount voucher received with Indie Legends 5 Bundle?
- ★ Order Status "Cancelled" or "Payment Failed" - Why was my card declined?
- ★ Order Status: "Manual Authorisation"? - Why do I have them?
- Where is my Homefront: The Revolution pre-purchase bonus?
- My Doom 2016 key reports that I must Activate the original game first
- Homefront: The Revolution Pre-Purchase
- I am looking for a discount code, can you help?